Privacy and Cookie Policy

This policy was last updated on April 7, 2022

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

When you create an account

When you purchase a product or apply for concession pricing which requires proof of age, job seekers, student or disabled status.

When you book a service or ask to be added to a waiting list for a service When you visit our centre to attend a class

When you redeem a gift card

When you engage with us on social media When you download or install our Mindbody app

When you contact us by any means with queries, complaints, or participate at one of our workshops or teacher trainings

When you choose to complete any feedback requests or surveys we send you

We use the following third party data processor who is based outside the EU, but who is protected by the Privacy Shield, which allows them to store EU data on US soil with the GDPR

EVERSPORTS – we use Eversports online for web scheduling, registration, order processing and online payments

the law requires us to hold your personal information for a longer period, or delete it sooner;

you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or

in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:right to access – You have the right to request information about the personal data we hold on you at any time.

you have an ongoing matter with Customer Service

you have an unsettled debt with us, regardless of the payment method

if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible

in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on Our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

BYP is a VZW or ASBL, i.e. a non-profit organization